BusinessPoint City Clinic: April

Date: 4th April 2022 – 8th April 2022 Time: 8:00 – 18:00

What is it?

The BusinessPoint City Clinic is an online service connecting ASPIRE Members and the City of Kraków. The aim of the service is to provide a direct line to the City on matters that impact our businesses.

How it works

  1. The first week of every month you are invited to submit any questions or queries you have about regulations or practices that are impacting your operations;
  2. These are passed directly to The Investor and Innovative Economy Support Centre and from there channelled to the relevant department within the City;
  3. ASPIRE and The Investors and Innovative Economy Support Centre monitor the process and how your enquiry is progressing;
  4. It is the promise of the City of Kraków that each question will receive an answer within 28 days, but usually much sooner.

What else do I need to know?

Together with the City we have also produced an online directory (in English) of City departments and agencies which outlines what they are responsible for and how to contact them.
Businesspoint City Clinic
IDUnitResponsibilitiesAddressZIP CodeTelephone numberE-mail
1District Office of the City of KrakowThe organizational and administrative and office service of the presidium and the authorities of the districts of the City of Krakow3-4 Wszystkich Świętych Square31-004 Krakow12
2Office for Holding Asset RecordsRegistration matters regarding the property of the Municipality of Krakow and the State Treasury, reporting and ownership4 Sarego Street31-047 Krakow12
3VAT OfficeMatters related to the centralization of VAT settlements by the City of Krakow Office and municipal organizational units1 Na Stawach Square30-107 Krakow12
4Office of the Municipal Conservator of MonumentsImplementation of tasks in the field of monument protection and care of monuments18 Biskupia Street31-144 Krakow12
5Corporate Supervision OfficeMatters related to the supervision over the functioning of municipal legal persons and other entities of which case the City is the owner / shareholder16 Czerwieńskiego Street31-319 Krakow12
6Property Seizure and Restitution OfficeCases of the seizure of property, recovery and compensation proceedings as well as inheritance for the Municipality of Krakow and the State Treasury20 Basztowa Street31-156 Krakow12
7Mayor's OfficeMatters related to the functioning of the city president's cabinets, his deputies and plenipotentiary for the protection of classified information, handling official meetings and state ceremonies, domestic and foreign cooperation.3-4 Wszystkich Świętych Square31-004 Krakow12
8Office of the City Council of KrakowOrganizational and administrative and office support of the City Council of Krakow, its chairman, vice-chairmen and committees3-4 Wszystkich Świętych Square31-004 Krakow12
9Krakow Benefits CentreSocial benefits matters, close cooperation with the Municipal Social Welfare Centre18 Stachowicza Street30-103 Krakow12 616-50-23 12
10Civil Registry OfficeThe acceptance of declarations affecting marital status, registration of civil status and the issue of relevant documents.27 Lubelska Street30-003 Krakow12
11Architecture and Urban Planning DepartmentArchitectural and construction administration, issuing decisions on construction and land development conditions, determining locations of roads, issuing permissions for road construction and certificates on the independence of premises41 Mogilska Street31-545 Krakow12 616-80-34 12
12Security and Crisis Management DepartmentMatters of public security and order, civil defense and crisis situations2 os. Zgody31-949 Krakow12
13City Budget DepartmentMatters including the preparation of the city budget project, long-term financial planning, including the Long-term Financial Forecast, financial accounting, reporting the city's budget3-4 Wszystkich Świętych Square31-004 Krakow12 616-15-49 12
14Air Quality DepartmentMatters of protection and shaping the climatic environment, including tasks in the field of air protectionRynek Podgórski 230-533 Krakow12
15Entrepreneurship and Innovation DepartmentMatters related to revitalization, investor service, and entrepreneurship service and supportBracka 10 Street31-005 Krakow12
16Tourism DepartmentMatters of the City's tourist policy, close cooperation with the Krakow Festival Office and the City Development Agency3-4 Wszystkich Świętych Square31-004 Krakow12
17Education DepartmentEducation-related matters, including schools, kindergartens and other educational and upbringing institutions, and supervision over such18 Stachowicza Street30-103 Krakow12
18Administrative Execution and Debt Collection DepartmentCases of the execution of civil and legal and public-law liabilities of the Municipal Office of Krakow10 Powstania Warszawskiego Avenue31-541 Krakow12
19Vehicle and Driver Records DepartmentVehicle registration and the issue of driving licences as well as control and supervision over diagnostic stations and training centres10 Powstania Warszawskiego Avenue31-541 Krakow12
20Finance DepartmentMatters including keeping account books, reporting on the implementation of the financial plan of the Magistrate, meeting obligations, settling contracts and keeping a register of contracts and orders3-4 Wszystkich Świętych Square31-004 Krakow12 616-13-18 12
21Geodesy DepartmentService of the Municipal Spatial Information System, matters including communalization, division of real estate, planning fees, numbering real estate and running a poviat geodetic and cartographic resource as part of the tasks of the District Geodesy Surveyor8 Grunwaldzka Street31-526 Krakow12 616-96-23 12
22Public Utilities DepartmentDevelopment of the elements of municipal economy, low-emission economy, the creation of long-term plans and programmes for the development of the municipal infrastructure of the City and the monitoring thereof2 os. Zgody31-949 Krakow12
23IT Department (IT Service Centre)IT services for the Magistrate, electronic services for residents and the coordination of common IT solutions of the Magistrate and municipal organizational units20 Basztowa Street31-156 Krakow12
24Social Communication DepartmentInformation policy of the Mayor, the Town Hall, its coordination in relation to municipal organizational units, issues of the City's promotional policy. The Mayor's Spokesman functions in the department3-4 Wszystkich Świętych Square31-004 Krakow12
25Internal Control DepartmentMatters of organizational, legal and financial control, consideration of complaints, petitions and applications4 Sarego Street31-047 Krakow12
26Environmental Development DepartmentEnvironmental protection and the development 0f matters, tasks related to the protection of: waters, land, greenery, agriculture, forestry, animal protection, geology and ecological funds. The Poviat Geologist functions in the structure of the department2 os. Zgody31-949 Krakow12
27Culture and National Heritage DepartmentSupervision over municipal cultural institutions and cooperation with other cultural institutions17a Wielopole Street31-072 Krakow12
28Municipal Traffic Engineer DepartmentTraffic management in Krakow, preparing and approving traffic organization projects, issuing opinions on planning and strategic documents in the field of traffic management organizations1 Wielopole Street31-072 Krakow12
29Housing DepartmentCity housing management mattersRynek Podgórski 130-533 Krakow12 616-82-40 12
30Office Service DepartmentMagistrate infrastructure and technical maintenance matters3-4 Wszystkich Świętych Square31-004 Krakow12
31Organization and Supervision DepartmentMagistrate organization and functioning matters, personnel matters, matters of e-administration and the information society. The Data Protection Inspector functions in the structure of the department3-4 Wszystkich Świętych Square31-004 Krakow12 616-12-11
32Spatial Planning DepartmentAmong others, the drawing up of projects of local spatial development plans, preparing a draft study of the conditions and directions for spatial development and its updates, studies and analyses, issuing certificates, extracts and outlines41 Mogilska Street31-545 Krakow13 616-85-42 12
33Taxes and Fees DepartmentAmong others, matters of taxation and fees, tax collection and records, local fees, and civil law receivables10 Powstania Warszawskiego Avenue31-549 Krakow13
34Social Policy and Health DepartmentMatters related to social initiatives, health protection, cooperation with non-governmental organizations, supervision of associations, issues related to youth and seniors, civic budget, free legal aid, supervision of nurseries and municipal hospitals24 Jana Dekerta Street30-703 Krakow12
35City Treasury DepartmentMatters obtaining rights to dispose of real estate for the benefit of municipal investments, sale of municipal premises, management of property29 Kasprowicza Street31-523 Krakow12 616-98-44 12
36Sports DepartmentMatters related to physical culture and sports promotion, supervision over sports and recreation facilities run by the City10 Powstania Warszawskiego Avenue31-541 Krakow12
37Administrative Affairs DepartmentMatters related to census records, identity cards, the voter register, military qualifications, alcohol trading, business operations, making urban areas available for organizing events. The Municipal Consumer Ombudsman functions in the department10 Powstania Warszawskiego Avenue31-541 Krakow12
38Strategy, Planning and Investment Monitoring DepartmentThe planning and monitoring of strategic and programme investments on a multiannual and annual basis, and analyses regarding the Bank of Information on the City and Report on the State of the Municipality3-4 Wszystkich Świętych Square31-004 Krakow12
39Internal Audit TeamMatters related to the conducting of organizational and financial audits of the Magistrate and municipal organizational units, coordination of audit solutions17a Wielopole Street31-072 Krakow12
40Arena Kraków SA (former City Development Agency)Among others, providing services related to the economic and social development of Krakow, investment implementation, management of the Tauron Arena sports and performance hall7 Lema Street31-571 Krakow12
41Municipal Labour OfficeTasks in the field of, among others, labour market policy, employment promotion, labour market services, vocational rehabilitation34 Wąwozowa Street31-752 Krakow12 686-80-00 12
42Krakow Festival OfficeAmong others, creating a diverse and original offer corresponding to the latest trends in culture, organizing events and artistic ventures, and promoting culture2 Wygrana Street30-311 Krakow12
43Krakowski Holding Komunalny SAAmong others, managing property matters, capital management, investment coordination, employee training, operation of the Thermal Waste Recycling Facility (an ecological incineration plant)3 Brożka Street30-347 Krakow12
44City of Krakow Development Agency (Agencja Rozwoju Miasta Krakowa Sp. z o.o.)Development of the Wesoła district with historic 19th-century buildings, coordination of the development of investment areas "Kraków Nowe Miasto Płaszów - Rybitwy" and "Kraków Airport Balice".Królewska 57 Street30-081 Kraków12
45Municipal Social Welfare CentreTasks in the field of, among others social assistance, family support, social employment, vocational and social rehabilitation of disabled people14 Józefińska Street30-529 Krakow12
46Management Board of Municipal BuildingsExercising ordinary management of residential and commercial buildings owned or co-owned by the Municipality of Krakow and the State Treasury16 Czerwieńskiego Street31-319 Krakow12 616-61-27 12
47Management Board of Municipal CemeteriesOperation and management of cemeteries and facilities located within their areas26 Rakowicka Street31-510 Krakow12
48Management Board for the Roads of the City of KrakowDealing with issues related to municipal management and transport in Krakow53 Centralna Street31-586 Krakow12 616-74-16 12
49Sports Infrastructure Management BoardImplementation, organization and execution of tasks in the field of physical culture, sport and recreation10 Sławka Street30-633 Krakow12
50Municipal Investment Management BoardImplementation of investment projects close to residents and large infrastructure projects20 Reymonta Street30-059 Krakow12
51Public Transport Management Board in KrakowOrganization of matters related to public mass transport in Krakow1 Wielopole Street31-072 Krakow12
52Management Board of the City GreeneryCare of the green areas in Krakow20 Reymonta Street30-059 Krakow12

How do I submit a question?

To submit a question simply complete the form below, providing your details and your question. You can also attach a file. Press SEND. Please note that your enquiry will be treated in strict confidence. If you any questions about the process, please get in touch with the ASPIRE Office.
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